At Nashra Traders, customer satisfaction is important to us. Please read our Exchange and Refund Policy carefully before placing an order through our website.
Order Verification
All orders placed through our website are subject to stock availability, pricing confirmation, and order verification. Customers are requested to review their order details carefully before confirming payment.
Refund Eligibility
Refunds may only be considered under the following conditions:
- Product received is damaged during delivery
- Incorrect product delivered by our team
- Ordered product is unavailable after payment confirmation
Refund requests must be submitted within a reasonable time after delivery confirmation.
Exchange Policy
Exchange requests may be accepted only if:
- The delivered product is damaged or defective
- The wrong item has been delivered
- The product received significantly differs from the confirmed order
Products requested for exchange must remain unused and in original packaging condition.
Non-Refundable Situations
Refunds or exchanges will not be applicable in the following cases:
- Change of mind after order confirmation
- Minor variations in product packaging, color, or branding
- Delay caused by courier services or unforeseen circumstances
- Products damaged due to customer mishandling after delivery
Refund Process
Approved refunds will be processed through the original payment method or another suitable method determined by Nashra Traders. Refund processing timelines may vary depending on payment providers and banking procedures.
Delivery Charges
Delivery charges are generally non-refundable once the order has been dispatched or delivered.
Order Cancellation
Orders may only be cancelled before payment confirmation and dispatch processing. Once dispatch procedures begin, cancellation requests may not be accepted.
Policy Updates
Nashra Traders reserves the right to modify or update this Exchange and Refund Policy at any time without prior notice.
Contact and Support
For exchange, refund, or order-related assistance, customers may contact us through the Contact Us page available on our website:
www.nashratraders.in/contact-us